Choosing the Right Autodesk Reseller

You need Autodesk software but don’t know where to start? A good place is on Autodesk’s Web site. They have a link to all their resellers. Once you have a number of names and phone numbers, here are some good questions to ask:

Where are you located?
What are the services you offer your customers?
Do you provide Technical Support?
What is the price for Technical Support?
What are the hours of Technical Support?
How many offices do you have?
Where are they located?
How many Application Engineers do you have? Do they work directly for you or are their services outsourced?
What kind of training do you provide?
Do you offer customized training?

Notice how I haven’t even gotten into the pricing of the product?

It’s best to forge a relationship with a vendor– know that they are going to take care of you. You may think you don’t ever use Tech Support and that isn’t important to you but remember, you are using Autodesk software because of your livelihood, it’s not for a hobby. Because of this, you need to have the insurance that if something happens, there is someone available who can help you. Your livelihood depends on it!

You can call around and get pricing but I do strongly suggest you don’t let the price be your only deciding factor. Prices shouldn’t be much different between the different resellers anyway. And gosh, if the reseller you want to work with quoted a higher price than another reseller, go back to the one you want to work with and ask if they are willing to negotiate. I am sure they will.

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